Refund policy

 

Returns or Exchanges

You can return or exchange your order within 30 days of receipt.

How to return (part of) your order:

  1. Create an account and go to "My Orders."
  2. Request a return within 30 days for the desired product.
  3. Wait for the review. 
  4. Pack your items, include the return label, and drop them off at your nearest Courier location within 3 days.
  5. Once we receive your return, you’ll be refunded within 14 working days. Return costs will be deducted from your refund amount.

CONDITIONS

Items that cannot be returned:

  • Items not returned within 30 days of receipt.
  • Items not in their original condition and/or packaging, including tags and labels.
  • Items that have been washed or worn (trying on is allowed, wearing is not).
  • Items with unusual odors or makeup stains.
  • Jewelry and balaclavas (for hygiene reasons).
  • Sale items.

Return shipping costs are always the customer’s responsibility, except in specific cases.

Free Gift Promotion Policy
If you return the products that qualified you for a free gift, the free gift must also be returned.

If the free gift is not returned, its regular retail value will be deducted from your refund.

This policy applies to all promotional free gifts unless stated otherwise.

Exchange for a different size?

Indicate the desired size on the return form. If the item is in stock, we’ll send it to you free of charge. If the correct size is no longer available, you’ll receive a refund minus the shipping costs.

Refunds

Once we receive your returned items, you’ll get an email within 5 working days. The purchase amount will be refunded to the account used for payment. Shipping and return costs are at the customer’s expense.

Return Address:

La Moto Vita
Stellendamerf 51
5035MB
Tilburg
Netherlands

Do you have a complaint?

Send us an email with a description of your complaint, and we’ll get back to you as soon as possible: pleun@lamotovita.com